SAP Knowledge Base Article - Public

3060435 - Pre day 1 candidate is not seeing the Complete Paperwork tile - Onboarding 1.0


Complete Paperwork tile is not displayed in Latest home page of candidate.


SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Access instance as candidate 
  2. Homepage > For You Today

Complete paperwork tile is missing.


  • Cause 1 - Pre day 1 candidates lack View permission to OnboardingCandidateInfo. - In 1H 2021 release (b2105), this change was introduced to avoid error while system is pulling OnboardingCandidateInfo-related data.
  • Cause 2 - Complete Paperwork tile is not supported to display for Pre-day 1 disabled Onboarding 1.0.


  • Solution 1 - Add view permission of OnboardingCandidateInfo under Miscellaneous Permissions to Pre day 1 candidates. 
  • Solution 2 - Expected behavior based on 1H 2022 release (b2205) in the Latest Homepage in Onboarding 1.0.

You can migrate existing Complete Paperwork tasks to the latest home page by triggering the Migrate Onboarding 1.0 Data to Card Service job in Provisioning. Existing Complete Paperwork tasks that are created or modified in the past 365 days are being migrated to the latest home page. Older Complete Paperwork tasks are accessible in the To Do List side panel. The Complete Paperwork to-do task for Onboarding 1.0 new hires appears on the latest home page after the New Employee Step is initiated.

You can check in the Implementation Guide:

Updated Experiences for Onboarding 1.0 New Hires on the Latest Home Page (

See Also

Updated Experiences for Onboarding 1.0 New Hires on the Latest Home Page (

2433487 - Complete Paperwork link giving 404 Error - Onboarding 1.0

2928337 - Complete Paperwork tile is missing in To-Do Settings in Manage Home Page

3121177 - Remove Complete Paperwork Tile from appearing on the new Employee Homepage - Onboarding 1.0


pre day 1, OnboardingCandidateInfo, Complete Paperwork tile, b2205 release, For You Today, Latest Home page, Latest Homepage , KBA , LOD-SF-OBD-HP , Home Page, Pods and Portlets, To Do List , Problem


SAP SuccessFactors Onboarding all versions