SAP Knowledge Base Article - Public

3060490 - Merging an External Profile into an Internal Profile Does Not Turn the Job Application to Internal - Recruiting Management


When merging an external Candidate Profile into an Internal Candidate Profile, the Job Applications that belonged to the external Candidate Profile remains as external.


SAP SuccessFactors Recruiting Management


This is an expected behavior.


The system is not design to convert an external Job Application to an internal one, when the Candidate Profile is merged into an Internal Candidate Profile.

As best practice, in case the Internal Employee has applied as an external candidate, the Recruiter User can disqualify the external Job Application and ask to the Internal Employee to apply as an internal candidate. After that, both profiles can be merged and only the internal Job Application will remain.

If you would like to change the current system design, we suggest you to refer your scenario and business in the Influence Portal where our Product Management team will be analyzing your case and if successfully voted and approved, can be implemented in further product releases. Please refer to the following article for any additional information - 2090228 - How to Submit Ideas for SAP SuccessFactors Products


merge, candidate, profile, application, external, internal, convert, manage, pending, hires , KBA , LOD-SF-RCM , Recruiting Management , Problem


SAP SuccessFactors Recruiting all versions