3060787 - Activating Channel For Technical E-mail Address Not Possible

You would like to activate E-mail channel in C4C using the technical E-mail address.

SAP Cloud for Customer

1. Go to the Administrator work center.
2. Navigate to the Service and Social view.
3. Open the E-mail Addresses link under Communication Channels.
4. Select the desired channel (for example: myXXXX.crm.ondemand.com).
5. Click Verify E-mail Address.

The Technical E-mail Address can receive a verification code, however, it is not recommended to use it directly as a communication channel.

If verification of the Technical E-mail Address is required, a request must be submitted to Technical Support. The verification code can only be obtained from the backend and is not available to end users.

Use your own mailbox as the communication channel.

KBAs:

• 2987738 - Verify E-Mail Address For E-Mail Channels
• 2311668 - Technical E-Mail Addresses For E-Mail Channels in Cloud For Customer

Solution Guide:

• E-Mail Communication Channel

Blog series:

• Email Response Management in C4C – Cloud for Service Expert Corner

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