SAP Knowledge Base Article - Public

3061048 - Error while accessing SAC story in C4C System

Symptom

You notice an error in chart while accessing a story:

An error is preventing the chart from being displayed. Contact your administrator with the details.

Environment

  • Cloud for Customer
  • SAC embedded integration

Reproducing the Issue

  1. Login to SSO URL, which is your access to SAC System.
  2. Go to the Analysis work center.
  3. Select the Stories view.
  4. Open any story.
  5. You notice an error in one or more charts used in it, which will be like:

"An error is preventing the chart from being displayed. Contact your administrator with the details "

Cause

This is a browser specific issue while using Mozilla Firefox to access the SAC URL.

Resolution

Mozilla Firefox is currently not supported for your Cloud for Customer system. Please use Chrome (recommended) or MS Edge if you are working on Windows.

For further details, please check the C4C help center article called "Minimum System and Software Requirements". Under "Web Applications" you will find the most up-to-date recommendations regarding browsers.

Keywords

SAC Error, Story Error, An error is preventing the chart from being displayed. Contact your administrator with the details , KBA , sac error, story error , AP-RC-ANA-SAC , C4C, ByD: SAC Integration , How To

Product

SAP Cloud for Customer add-ins all versions