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3061118 - SuccessFactors Mobile app - Pay Statement – Troubleshooting

Symptom

Symptom

  • In SAP SuccessFactors Mobile app, section Payroll ( = Pay Summary Mobile feature),Pay Statement data is not loading.
  • Following error message is displayed: Unable to load data. Try again later.

  • When checking the prerequisites for displaying pay statements – they are met: Pay Statement (direct) or Pay Statement (Fiori-like) is configured and the user has corresponding permissions.


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Environment

SAP SuccessFactors Mobile App ( when connecting to SAP SuccessFactors Employee Central Payroll)

Product

SAP SuccessFactors HXM Suite all versions

Keywords

ECPayroll, Mobile Pay statement, Payroll, Unable to load data. Try again later , KBA , LOD-SF-INT-MAS , SF Mobile APP Pay Statement Mashup , LOD-SF-FWK-MOB , Mobile Application , Problem

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