Personalized Message from Announce Termination to Coworker sent to Recipients shows different content
SAP SuccessFactors Onboarding
Reproducing the Issue
- Navigate to Offboard Team Members tile> View Details for specific user
- Click Edit Task for Announce Termination to Coworkers
- See content of Your Message section
- Navigate to Email Services> Email Status> Filter by: Trigger Condition ((OFB) Announce Termination Message Trigger)
- See content of Termination of employment notice sent is different from personalized message created from Announce Termination to Coworkers task
- Configuration for the Email Subject and Body of the (OFB) Announce Termination Message Template is incorrect.
- Email Subject and Body of the (OFB) Announce Termination Message Template should be set to the token [[ScheduledMessageSubject]] and [[ScheduledMessageBody]].
Offboarding Tasks, Announce Termination to Co-workers Task, Write Farewell Message Task, Offboarding Dashboard , KBA , LOD-SF-OBX-EML , Notifications , Problem