SAP Knowledge Base Article - Public

3061732 - [Onboarding] Personalized Message from Announce Termination to Coworker sent to Recipients shows different content

Symptom

Personalized Message from Announce Termination to Coworker sent to Recipients shows different content

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  • Navigate to Offboard Team Members tile> View Details for specific user
  • Click Edit Task for Announce Termination to Coworkers
  • See content of Your Message section
  • Navigate to Email Services> Email Status> Filter by: Trigger Condition ((OFB) Announce Termination Message Trigger)
  • See content of Termination of employment notice sent is different from personalized message created from Announce Termination to Coworkers task

Cause

  • Configuration for the Email Subject and Body of the (OFB) Announce Termination Message Template is incorrect.

Resolution

  • Email Subject and Body of the (OFB) Announce Termination Message Template should be set to the token [[ScheduledMessageSubject]] and [[ScheduledMessageBody]].

Keywords

Offboarding Tasks, Announce Termination to Co-workers Task, Write Farewell Message Task, Offboarding Dashboard , KBA , LOD-SF-OBX-EML , Notifications , Problem

Product

SAP SuccessFactors Onboarding 2105