SAP Knowledge Base Article - Public

3061790 - Email on Class Registration even Class-level Notifications set to No - LMS

Symptom

Class Registration Emails are still sent even if all the Class-level Email notifications have been set to No. 

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Assign/ Register a Class to a user.
  2. User receives notification email on registration of a Class.
  3. Following settings are maintained on Class-level but still receiving the email notification:
    a. Go to Learning Activities --> Classes.
    b. Search and Open the affected Class.
    c. Under Details section, all the email Confirmations are set to No under following sections:
    Email Confirmation for Admin-Initiated Actions
    Email Confirmation for User-Initiated Actions
    d. Still E-mails are getting generated.
     
    <This is for expiration. KBA still in progress to find solution>

Cause

Item level settings for Email notification are overriding the Class-level settings. 

Resolution

  1. Go to Learning Administration
  2. Click Items under Learning Activities.
  3. Search for the item you want to disable the notifications.
  4. Click on Edit.
  5. Go to "Email Notifications" tab.
  6. Un-check "User" / "Manager" Under "Override Learning Expiration Email Notification Defaults" in Email Recipients according to business requirement.
  7. Click "Apply Changes".

See Also

  • 2330530 - SuccessFactors Learning Notifications Knowledge, Support & Tips
  • 2287028 - Class Level Notification Options

Keywords

LMS, class-level, item, notification, e-mail, notification text, edit, tab, learning plan expiration, sf, success factors, email, mails, headers and footers, turn, off, on, override, automatic, manual, turn, no, deny , KBA , LOD-SF-LMS-NOT , Notifications , Problem

Product

SAP SuccessFactors Learning all versions