SAP Knowledge Base Article - Public

3061889 - Offboarding task not created after Initiating Offboarding from EC


  • Employee Offboarding was initiated from EC, event was triggered in Intelligent Service Center, but Offboarding does not trigger in Onboarding side.
  • After initiating Offboarding from EC, Offboarding Tile is not visible to manager or Tasks are not getting created.

    "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors Onboarding


This can happen if Offboarding switch is disabled and then enabled from provisioning. On disabling offboarding switch, Offboarding BPE process definitions are suspended as they are no more required but on enabling the switch they are not activated.


Add Offboarding process definitions using "Update Process Flows for Onboarding 2.0 and Offboarding 2.0" page to prevent this error.


SF, success factors, ONB, OBD, on boarding, Off bording , KBA , LOD-SF-OBX-OFP , Offboarding 2.0 , Problem


SAP SuccessFactors Onboarding all versions