SAP Knowledge Base Article - Public

3062372 - Unsupported Chart Object message display, instead of a chart, in Crystal Reports

Symptom

  • Chart does not display.
  • A blank box display on a report, instead of a graph.
  • When viewing a report in Crystal Reports, instead of displaying a chart, it shows a blank box with the message:
        
     "Unsupported Chart Object"

Environment

  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016
  • SAP Crystal Reports 2020 

Reproducing the Issue

  1. In Crystal Reports, open a report that contains a chart.
  2. When viewing the report, instead of displaying  a chart, it display a blank box with the message: 
      
    "Unsupported Chart Object"
     
    Unsupported Chart Object.png

Cause

  • The report was created in Crystal Reports for Enterprise, and uses a chart type Crystal Reports does not support.
         
  • The following chart types are only supported in Crystal Reports for Enterprise, and not in Crystal Reports:
    • Box Plot
    • Tag Cloud
    • Tree Map
    • Waterfall 
        
  • For a list of chart types supported for Crystal Reports, and Crystal Reports for Enterprise, see the SAP Knowledge Base Article 3061482

Resolution

  • Use Crystal Reports for Enterprise to view the report and display the chart.

Keywords

CR, graph , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

Product

SAP Crystal Reports 2013 ; SAP Crystal Reports 2016 ; SAP Crystal Reports 2020