SAP Knowledge Base Article - Public

3062391 - Utilities Financials - Payments Description Does Not Display Mode of Payment


You notice that under Payments section in Utilities Financials tab, the payment Description column does not display the mode of payment and how the payment was done.


SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to Customers work center.
  2. Navigate to Accounts work center view.
  3. Search and Open any customer.
  4. Navigate to Utilities Financials tab.
  5. Scroll down until you find the Payments section.
  6. See the Description column does not provide details on mode of payment and how the payment was done.


The description column is displayed based on the document item's main transaction and sub-transaction, therefore the mode of payment and how the payment was done will not be included.


This feature is not supported in the current release of SAP Cloud for Customer.

  1. If you are a partner: please use or the Partnerfinder
  2. If you are a customer:
    1. Contact your Account Executive
    2. Check the link

An alternative option may be to check the SAP Cloud for Customer Ideas Forum to submit an idea:


Utilities, C4C, Utilities Financials, Payments, Account, Cloud for Customer, Description, Column, Field, Mode of Payment, Payment, Item, Customer, Accounts, , KBA , LOD-CRM-IND-UTL , Utilities , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions