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SAP Knowledge Base Article - PreviewSymptom
You notice that a workflow rule which uses the End Customer for Ticket determination does not send any e-mails for your tickets.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Ticket, Workflow, Workflow Rule, Service Ticket, Determination, End Customer for Ticket, Valid Recipient, Recipient, C4C, Cloud for Customer, Account, Contact, Individual Customer, Contact of Account, Individual Account, Party, Main Contact, Main, , KBA , LOD-CRM-WKF , Workflow , How To
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