SAP Knowledge Base Article - Preview

3062866 - SMTP relay configuration setup with SAP Customer Data Cloud no longer works after a long period of non-usage


After more than 200 days without any emails sent from the custom SMTP service, the configuration is no longer active and emails from SAP Customer Identity (Registration-as-a-Service) emails are being sent from the default "" domain instead of the sending domain of the custom SMTP service.



  • SAP Customer Data Cloud
  • Customer Identity 


SAP Customer Data Cloud all versions


SMTP, relay, not working , KBA , CEC-PRO-SYS , System (Network, Performance, SMTP, Rate Limits, Latency) , Problem

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