Symptom
Employee Referral Program is configured and the trigger "Employee Referral Program Candidate referred to a job requisition (new candidate)" is configured and linked to an email template using the supported tokens. However one of the supported tokens [[RECRUITING_ERP_JOBREFERRAL_URL]] does not always work as expected.
Environment
SAP SuccessFactors Recruiting Management
Cause
The same email template is being used in the triggers "Employee Referral Program Candidate referred to a job requisition (new candidate)" and "Email Job to Friend"
Resolution
Do not use the same the same email template for both triggers. To solve the issue, remove the email template from the trigger "Email Job to Friend".
Please also note that the URL generated by the token [[RECRUITING_ERP_JOBREFERRAL_URL]] is an one-time use token only (same as for [[RECRUITING_PASSWORD_RESET_URL]]).
Keywords
RCMTrigger, Token, [[RECRUITING_ERP_JOBREFERRAL_URL]], Employee Referral Program, Email Job to Friend , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem
SAP Knowledge Base Article - Public