3063342 - Not Possible to Archive Ticket Interactions and Ticket Attachments

You would like to understand if it is possible to archive specific Ticket Interactions and Tickets Attachments.

SAP Cloud for Customer

At the moment, the Cloud for Customer system does not provide the ability to archive specific ticket interactions and ticket attachments.

This feature is not supported in the current release of SAP Cloud for Customer.

1.  If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder
2.  If you are a customer:

1. Contact your Account Executive.
2. Check the link for SAP Advisory Services.

An alternative option may be to check the SAP Cloud for Customer Customer Influence to submit an idea:

• SAP Service Cloud

C4C, Ticket, Attachments, Interactions, Service Request, Archive, Archiving, Service, , KBA , LOD-CRM-SRP , Service Request Processing , How To

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions