3063936 - Duplicate User IDs Created for New Hires User ID - Onboarding 1.0

• Two different candidates have same user ID assigned in Employee Profile and EmployeeLogin assigned in Onboarding.
• This happens when Candidate1 is hired from RCM and Candidate2 is hired from Onboarding as Pre-Day1 user.
• Why is a single User ID being assigned to two different users?

SAP SuccessFactors Onboarding 1.0 

1. Access BizX
2. Navigate to Employee Profile
3. Search for hired user
4. View User ID
5. Search for Onboarding candidate
6. View User ID
7. Both the hired user and Onboarding candidate have the same User ID

• This is an expected behavior. This happens when two different app servers call this API (GenerateNextEmployeeID) at the same time.
• The algorithm used in PHV step relies on GenerateNextEmployeeID SCA command to generate preday1 user id.
• The SCA command is owned by the Employee Central team and returned UserId for an existing user instead of a new User ID which is unexpected. 

Solution for this is to use a different approach to generate next Employee ID, using a database sequence. For this, we need to enable the following.

1. Access BizX
2. Navigate to Admin Center > Company System and Logo Settings
3. Enable “Enable Database Sequence to generate next Employee ID”

To fix an affected candidate, user needs to do the following.

1. Access BizX
2. Navigate to Manage Data > OnboardingCandidateInfo
3. Select “Take Action”
4. Delete the existing userid in OCI via import using this KBA -2419074
5. Raise a ticket for SAP support team to move the candidate back to PHV step.
6. Support team will now move the candidate back to PHV step. 
7. Please complete PHV for the candidate, new OCI object will be created.

Onboarding, Duplicate UserID, same UserID issue, EmployeeLogin, Employee Profile, Pre-Day1 User, Admin Center, GenerateNextEmployeeID, Database Sequence, API, PHV, OCI , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem