SAP Knowledge Base Article - Preview

3064005 - Assessing Incident Priority for SAP Build Work Zone

Symptom

  • How to judge the correct priority for SAP Work Zone Support Cases.
  • In order to ensure healthy service levels for all our customers, priority of cases reported will be judged based on the business impact of the issue. This KBA outlines the principles which should be used when determining case Priority.


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Environment

  • SAP Build Work Zone
  • SAP Build Work Zone for HR

Keywords

Work Zone, case priority, SWZ priority, Work Zone for HR, escalate case , KBA , EP-WZ , SAP Build Work Zone , LOD-SF-JAM-SWZ , Collaboration Features , LOD-SF-EAS , SuccessFactors Ecosystem Applications & Services , How To

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