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3064005 - Assessing Incident Priority for SAP WorkZone


  • How to judge the correct priority for SAP WorkZone Support Cases.
  • In order to ensure healthy service levels for all our customers, priority of cases reported will be judged based on the business impact of the issue. This KBA outlines the principles which should be used when determining case Priority.
  • For further information on case Priority definitions, refer to: 
  • To change an case priority, see KBA 1522544



  • SAP WorkZone
  • SAP WorkZone for HR


WorkZone priority, SWZ priority, WorkZone for HR priority , KBA , EP-WZ , SAP Build Work Zone , LOD-SF-JAM-SWZ , Collaboration Features , LOD-SF-EAS , SuccessFactors Ecosystem Applications & Services , How To

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