SAP Knowledge Base Article - Public

3064009 - Blurry E-mail, Phone & Social Media Links/Text In Employee Profile Header


The phone number, e-mail hyperlink and social media links on the Employee Profile header look blurry/overshadowed and are difficult to read:

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Employee Profile

Reproducing the Issue

  1. Log in to the affected environment;
  2. Go to the Employee Profile;
  3. Check the Employee Profile header, where the phone number, e-mail and social media links are blurry/overshadowed and difficult to read:


Our Engineering Team has investigated this issue further and confirmed that the adjustment to the e-mail and social media links is expected behaviour as of the recent 2105 release. This change was implemented in order to make the links easier to see against backgrounds that have a similar colour to the one set for the links themselves, and is permanently tied to SAP Fiori 3.


While this cannot be turned off by any switch in the environment, you can adjust the link colour to something different to the background colour by following the below steps:

  1. Go to 'Theme Manager'
  2. Go to the 'Fine Tune' option
  3. Go to the 'Portlets' section
  4. Go to the 'body link text colour' and change the colour

This should hopefully make the shadowing less prominent and make the links easier to see. The more different the link colour, the less noticeable the shadowing, particularly less noticeable with brighter colours (e.g. White is more visible than black).

If the customer would like this shadowing to be disabled in the environment, they can flag the "Disable SAP Fiori 3 Base Theme" option in Company System and Logo settings.

Another solution is to disable the translucent layer as per KBA 2807577.

See Also

2807577 - Deactivate the translucent layer option

3189269 - Default Theme Updated to SAP Fiori 3


Header, E-mail, Email, Phone, Number, Blurred, Blury, People Profile, Links, Shadow, Social Media, Facebook, LinkedIn, Icon, Can't Read. , KBA , LOD-SF-EP-PP3 , People Profile (PP3) , LOD-SF-EP , Employee Profile , Problem


SAP SuccessFactors HXM Suite all versions