3064071 - Exception (Dump) When Sending Order Confirmation to Account

You receive a system exception (dump) when performing the action of sending the Sales Order confirmation to account.

 SAP Business ByDesign

1. Go to Sales Orders work center.
2. Select the Sales Orders view.
3. Search for the ID ABC (ABC represents the ID of the Sales Order).
4. Click Edit.
5. Click Submit.
6. Select Send Order Confirmation to Account.
7. System is showing dump. 

 Also, checking the scope, you can see that the required question 'Do you want to receive sales orders electronically from your customers using Electronic Data Exchange?' is scoped.

1. Go to the Business Configuration workcenter.
2. Open the Implementation Projects view.
3. Highlight the relevant Implementation Project.
4. Click on the Edit Project Scope button. 
5. Navigate to Step 4 (Questions).
6. Expand "Sales" and then "Selling Products and Services".
7. Select Option "Communication for Selling Products and Services".
8. Question 'Do you want to receive sales orders electronically from your customers using Electronic Data Exchange?' is already checked/scoped.

Under the Communication Arrangement, you have changed the Application Protocol of the communication scenario linked to the business partner used in the Sales Order from XI to HTTPS.

This is the expected system behavior.

Please change the application protocol to XI.

In this example, we will use business partner XYZ (XYZ represents the ID of the business partner used in the Sales Order).

1. Go to the Application and User Management work center.
2. Select the Communication Arrangements view.
3. Search for the scenario linked to the business partner XYZ.
4. Click Edit.
5. Navigate to the Technical Data tab.
6. Change the Application Protocol to XI.
7. Click Save and Reactivate.

Now the inconsistency will no longer occur.

Application Protocol, Communication Arrangement, Sales Order, Submit, Send Order Confirmation to Account, Dump, Exception , KBA , AP-SLO-SO , Sales Order , How To