SAP Knowledge Base Article - Public

3064098 - Error "CC-024: Single event to series conversion is not supported" at Outlook Server Side Integration

Symptom

Synchonizatrion error message "CC-024: Single event to series conversion is not supported" at Outlook Server Side Integration dashboard.

Environment

SAP Coud for Customer

Cause

Conversion from non-recurrent to recurrent series events and vise-versa is not supported. The sync issue, in this case, is expected.
The error messages for the sync issues are:

  • From non-recurrent to recurrent: "Single event to series conversion is not supported".
  • From recurrent to non-recurrent: "Series to single event conversion is not supported".

Resolution

This feature is not supported in the current release of SAP Cloud for Customer.

An alternative option may be to check the SAP Cloud for Customer Customer Influence to submit an idea:

Keywords

CC-024, Outlook Server Side, Recurring events, recurrent , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2105