SAP Knowledge Base Article - Preview

3064378 - What information do I need to provide when opening a case or CX Commerce Backoffice Issue

Symptom

  • What information do I need to provide when opening a case for SAP Commerce Backoffice?
  • How can I create an optimal support case to avoid delays and expedite / speed up case/problem resolution with SAP Product Support?
  • What type of cases (only errors, incorrect/missing documentation, operations requests) should I send to SAP Support? See What is Support – What is Consulting: Cloud Solutions!
  • For consulting or how-to questions, please search your questions in SAP Community or reply and share your knowledge!


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Environment

SAP Customer Experience, SAP Commerce Cloud

Product

SAP Commerce Cloud all versions

Keywords

backoffice , KBA , CEC-SCC-CDM-BO-APP , Applications , How To

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