SAP Knowledge Base Article - Preview

3064565 - FP17 - CDT login failed with "invalid credentials check password and username"

Symptom

  • After upgrading to Feature Pack 17, some CDT users are unable to logon
  • User receives an "Invalid credentials" error in CDT


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Environment

SAP Contact Center 7.0.17.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, logon, unable to login, invalid user , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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