SAP Knowledge Base Article - Preview

3065166 - What Information Provide when Opening a Case about Cloud HotFolder

Symptom

  • What information do I need to provide when opening a case for Cloud Hot Folder?
  • How can I create an optimal support case to avoid delays and expedite / speed up case/problem resolution with SAP Product Support?
  • What type of cases (only errors, incorrect/missing documentation, operations requests) should I send to SAP Support? See KBA 2706322 - What is Support / What is Consulting: Cloud Solutions!
  • For consulting or how-to questions, please search your questions in SAP Community.


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Environment

SAP Commerce Cloud

Product

SAP Commerce Cloud all versions

Keywords

SAP Commerce Cloud, Cloud, hot folders, data import, file processing, automation, integration, e-commerce, data synchronization, folder monitoring, batch processing, data management, file ingestion, real-time updates, business operations, data integration, SAP Commerce Suite, folder-based processing, cloud-based solutions, digital commerce, SAP cloud services, data exchange, cloud-based automation, SAP Commerce Platform, SAP Hybris Commerce, file synchronization, SAP CX (Customer Experience), ccv2 , KBA , CEC-SCC-CLA-ENV-CST , Cloud Storage , How To

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