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3065600 - ASE hung, no one could login, either SSL or non-SSL connection attempt failed – SAP ASE


  • Parameter ‘enable ssl = 1’ in ASE configuration file.
  • No one could login, either SSL or non-SSL connection attempt failed.
  • No error between latest login and ASE hung.
  • There exists a timeslice in recv() call and other SSL errors in errorlog before latest login.
  • There exists one connection had ‘Command: 0 MAINTENANCE TOKEN’ in sybmon command who output. The connection was hanging during login after SSL handshake.
  • NetController was hanging in recv() call, multiple samples of ‘pstack dataserver_pid’ show the following stack:
    Thread 2 (Thread 0x7f862ee51700 (LWP 127127)):
      recv () from /lib64/   --- Receive a message from a socket
      soc_nrpacket ()
      ssl_nrpacket ()
      ksmask_rpacket ()
      kstcpnetctlrProcessRead ()
      ksepollnetctlrWaitForCompletion ()
      iocRunController ()                   --- Entry point for io controller
      krtctskRun ()
      ktskRun ()
      kt__RTCMain ()
      thread_create_handler ()
      start_thread () from /lib64/
      clone () from /lib64/
  • In ASE errorlog, NetController had LWP# 1271127 which is pstack above:
      "kernel  I/O controller 2 (NetController) is running as task 786438 on thread 12 (LWP 127127)."



SAP Adaptive Server Enterprise (ASE) 16.0 SP03 PL09.
NOTE:  This issue was reported on controlled release EBF 29673 which has fix of SSL CR 819937 (KBA 2832542) on top of 16.0 SP03 PL09.


CR 824955, 824955, CR#824845, CR824845, 824845, SSL, NetController, hung, login, MAINTENANCE TOKEN , KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , Problem

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