SAP Knowledge Base Article - Public

3065606 - Error in SAC Stories in Cloud for Customer

Symptom

While executing SAC Story, as error is seen as below:
An error is preventing the chart from being displayed. Contact your administrator with the details.

Environment

  • SAP Cloud for Customer
  • SAP Analytics Cloud (SAC)

Reproducing the Issue

  1. Login to SAC - SSO URL
  2. Go to Analysis Work Center
  3. Select Design Stories View
  4. Open the Story
  5. You would notice error in one or more charts used in the story as :

An error is preventing the chart from being displayed. Contact your administrator with the details.

Cause

This is the issue with Access Context used in the data source on which this story is based and access context which end user have been assigned.

Resolution

You can analyze the issue on the basis on below points :

Each data source does have access context and every story based on that will have same access context.
Point to be noted here is that, any user who access this story should have access to the same context.
You can check this with the work center assignment for the affected user in the C4C Tenant.

For Example : Opportunity Item data source have access context as : 1000, 1010, 1015
So every end user who is trying to access this story should have access to these.

Keywords

SAC Error, Story Error , KBA , sac error, story error , AP-RC-ANA-SAC , C4C, ByD: SAC Integration , Problem

Product

SAP Cloud for Customer add-ins all versions