SAP Knowledge Base Article - Public

3065609 - Approved Offer showing as Pending Approval on To-Do Tile - Recruiting Management


When the Ad-Hoc Approver opens the "To-Do" - Recruiting Approvals, it shows that there is an Offer pending approval but the Offer is already approved.


SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Open the SuccessFactors Home Page > See the "To-do" -  Recruiting Approvals > System will display that there is a pending approval for an Offer.
  2. Click to see the Offer.
  3. Scroll down to see the Offer status, it is already approved.


This issue is caused by a new version of the Offer Approval being created when the previous version was not fully approved. When landing in the Offer Approval page, it's possible to see that there is a Preview version of it, which was not approved. Then, another Offer was sent for Approval, letting the original as pending approval. Since it was not approved before, the system considers that it's a pending task that requires action, and add the task under the To-Do Tile.


When this scenario happens, it is not possible to access the original Offer neither approve it, needing the exclusion to be made on your backend system by Software Engineers.

If this behavior occurs and it's needed to delete the Offer pending approval from the To-Do Tile, it is necessary to submit a ticket to Product Support referring to this KBA.

See Also

2345268 - Offer Approval - Implementation Tips & Tricks from Support - Recruiting Management


offer letter, offer approval, offer, pending approval, recruiting approvals, duplicate offer letter, To-Do tile  , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem


SAP SuccessFactors Recruiting all versions