3065639 - US I9 Section 1 or 2 - Hiring Manager/Candidate unable to save changes - Onboarding

• Candidate received 'Unable to save changes' error when trying to submit US I9 Section 1.
• Hiring Manager received 'Unable to save changes' error when trying to submit US I9 Section 2.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Onboarding

1. Login to the instance as the Hiring Manager or the candidate
2. Go to the onboarding dashboard.
3. Find the candidate
4. Complete the US I9 Section 1 or 2
5. Fill out the required informtion.
6. Click 'Submit'
7. Error is received.

CAUSE 1: The onboardee has missing permission to delete object for I9Translator

HTTP request failed (500 Internal Server Error): {
"error" : {
"code" : "COE_GENERAL_FORBIDDEN", "message" : {
"lang" : "en-US", "value" : "ChangeSet index 2 - No permission to delete object I9Translator"
}
}
}

CAUSE 2: The hiring manager has missing permission to create and delete object for type I9Document.

The console will show below errors:

YYYY-MM-DD HH:MM:SS.MSS HTTP request failed (500 Internal Server Error): {
"error" : {
"code" : "COE_GENERAL_SERVER_FAILURE", "message" : {
"lang" : "en-US", "value" : "ChangeSet index 2 - No permission to create object for type I9Document with the index 0"
}
}
}

YYYY-MM-DD HH:MM:SS.MSS HTTP request failed (500 Internal Server Error): {
"error" : {
"code" : "COE_GENERAL_SERVER_FAILURE", "message" : {
"lang" : "en-US", "value" : "ChangeSet index 2 - No permission to delete object for type I9Document with the index 0"
}
}
}

SOLUTION 1:

1. Navigate to Manage Permission Roles
2. Find the OnboardingExternalUser Role used for onboarding
3. Then, grant 'delete' permission to I9Translator for the candidate.

SOLUTION 2:

1. Navigate to Manage Permission Roles
2. Find the Hiring Manager Role used for onboarding
3. Then, grant View | Correct | Create | Delete  permission to I9Document for the Hiring Manager.

US I9, Section 2, Unable to save changes, I9Document, I9Translator, I9, Section 1, OnboardingExternalUser, HiringManager, Onboardee , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem