SAP Knowledge Base Article - Public

3065659 - Notification to offboardee sent at the end of offboarding process failed due to empty recipient - Onboarding 1.0

Symptom

An Employee Notification is triggered at the end of offboarding process, but failed due to empty recipient.

Environment

SAP SuccessFactors Onboarding 1.0

Cause

Notification application takes email address from Security >> Users >> Email.

Once the offboarding process completed, the record of offboardee would be deleted from Security >> Users.

That's the reason why the recipient is blank.

Resolution

Please ensure the Employee Notification is triggered before the end of Offboarding process.

Keywords

offboarding, notification, email, recipient  , KBA , LOD-SF-OBD-EML , Emails and Notifications , Problem

Product

SAP SuccessFactors Onboarding all versions