Symptom
An Employee Notification is triggered at the end of offboarding process, but failed due to empty recipient.
Environment
SAP SuccessFactors Onboarding 1.0
Cause
Notification application takes email address from Security >> Users >> Email.
Once the offboarding process completed, the record of offboardee would be deleted from Security >> Users.
That's the reason why the recipient is blank.
Resolution
Please ensure the Employee Notification is triggered before the end of Offboarding process.
Keywords
offboarding, notification, email, recipient , KBA , LOD-SF-OBD-EML , Emails and Notifications , Problem
Product
SAP SuccessFactors Onboarding all versions