SAP Knowledge Base Article - Public

3065892 - Token is displayed as a full URL in the email notification - Onboarding

Symptom

  • The email token such as "[[LoginUrl]]" is displayed as a full URL in the email notification sent to the onboardees.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Initiate the Onboarding process for a candidate
  2. Proceed and complete the New Hire Data Review step
  3. The External User Welcome Message email is sent to the candidate
  4. The Onboarding/BizX link is displayed as "[[LoginUrl]]" instead of a "hyperlink"

Cause

  • The email token is not inserted to any word or text in the email notification body.
  • If the email token is added to the email body in isolation and/or not added to a specific word or text, then the token will display as a full URL.

Example template:
Click here to log in to the Onboarding Home page to complete the tasks related to your Onboarding: [[LoginUrl]]

Example message body: 
Click here to log in to the Onboarding Home page to complete the tasks related to your Onboarding: <span class="mceNonEditable" title="undefined">[[LoginUrl]]</span>

Resulting notification: 
Click here to log on to the Onboarding Home page to complete the tasks related to your Onboarding: https://salesdemo4.successfactors.com/login?company=XXXXXXXXXXX&username=***&pm_product_name=ONB

Note: To view the message body of the email notification, navigate to Manage Data > Email Template, and select the affected email template.

Resolution

  • In order to have the "[[LoginUrl]]" token displayed as a hyperlink, the token must be inserted to a specific work or text.

Example template: 
Click here to log on to the Onboarding Home page to complete the tasks related to your Onboarding.

Example message body: 
Click <a href='[[LoginUrl]]'>here</a> to log on to the Onboarding Home page to complete the tasks related to your Onboarding.

Resulting notification: 
Click here to log on to the Onboarding Home page to complete the tasks related to your Onboarding.

See Also

Keywords

Onboarding, Onboarding 2.0, OBX, email, email notification, email token, token, URL, LoginUrl, [[LoginUrl]], [[PasswordResetUrl]], not displayed, not rendering, External User Welcome Message Template , KBA , LOD-SF-OBX-EML , Notifications , Problem

Product

SAP SuccessFactors Onboarding all versions