SAP Knowledge Base Article - Public

3066095 - [Onboarding] Incorrect subject displayed in email for nudge notification (Onboarding/Offboarding)


It is observed that the nudge notification title is not sent in the right language. The content of the notification is sent in the correct language, but the title is not. 


SAP SuccessFactors Onboarding

Reproducing the Issue

  • Go to Settings > Change the language to any other language other than English
  • Go to Onboarding Dashboard and search for an Onboardee
  • Find any unfinished task and nudge the assignee
  • Go to Email Services, you will see that the Subject for the email is in English and not in language chosen earlier


  • The notifications are sent based on the Company's locale. This can be set from Provisioning site.
  • For Nudge Assignee however, the email body is generated from the Nudge popup which gets translated based of the locale selected from Settings. But this will not apply to other emails sent from this account.
  • Since for Nudge Assignee we only allow the admin to write the Email body from within the Nudge Assignee feature the Email Body is in a different language while the Email Subject is still in English.


For the email body and its subject to be sent in a specific language there are 2 ways,

  1. You can set the company locale to the desired language from provisioning site. This will however send all emails from all accounts in this company in the locale specified.
  2. (Recommended) You can set the locale based on Rules. 


Nudge Notification. Nudge Assignee, Nudge, Email Notifications , KBA , LOD-SF-OBX-EML , Notifications , How To


SAP SuccessFactors Onboarding 2105