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SAP Knowledge Base Article - PreviewSymptom
You have selected "Add Row" or "Insert Row" button in the UI of Rules (for example, Ticket Routing Rules) and you notice that the Sequence Number (ordering) becomes inconsistent.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
BRF, Ticket Routing, Column, Inconsistent, Sequencing, Sequence, UI, Multiple Pages, Lost , KBA , LOD-CRM-BRF , C4C BRF Configuration , Problem
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