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3067023 - Manual disconnect SCC from BTP subaccount does not trigger alert e-mail notification

Symptom

Someone logged into BTP Cockpit then enter subaccount that has SAP Cloud Connector(SCC) connected. Access menu: Connectivity -> Cloud Connectors, and manually click 'Force Disconnect' so as to discuonnect subaccount with SCC. At SCC UI 'Alerting' menu, following kind of alert throw out:
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June 15, 2021 1:42:24 PM CST — Subaccount <subaccount name> (<subaccount ID> on <xxx>.hana.ondemand.com) was disconnected remotely by SAP Cloud Platform user <S-user ID or S-user mail address> (Cloud Connector on <IP address of SCC server>)
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Also in SCC scc_core.trc following log can be seen:
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2021-06-15 13:42:24,131 +0800#WARN#com.sap.scc.rt#notification-client-10-1#          #Remote account disconnect received from cloud for account <subaccount ID> triggered by SAP CP user <S-user ID or S-user mail address>
2021-06-15 13:42:24,132 +0800#INFO#com.sap.scc.config#notification-client-10-1#          #Stopping service channels on <subaccount ID> [<SCC location ID>]@<xxx>.hana.ondemand.com
2021-06-15 13:42:24,132 +0800#INFO#com.sap.scc.rt#notification-client-10-1#          #User <S-user ID or S-user mail address> stopping Tunnel account:///<subaccount ID>/<SCC location ID> for account trial in region <xxx>.hana.ondemand.com
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Then expect to have alert e-mail sent out by SCC. But actually no alert e-mail get received.


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Environment

SAP Cloud Connector - SCC

Product

BTP 1.00

Keywords

mail, email, notification, information, alerts, alert, send mail, trigger mail, notify admin, Remote account disconnect received from cloud , KBA , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , Problem

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