3067023 - Manual disconnect SCC from BTP subaccount does not trigger alert e-mail notification

A user logged into BTP Cockpit and accessed a subaccount connected to SAP Cloud Connector (SCC) via menu Connectivity -> Cloud Connectors, and manually clicked 'Force Disconnect' to disconnect from SCC. At SCC UI 'Alerting' menu, the following alert was displayed:
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June 15, 2021 1:42:24 PM CST — Subaccount <subaccount name> (<subaccount ID> on <xxx>.hana.ondemand.com) was disconnected remotely by SAP Cloud Platform user <S-user ID or S-user mail address> (Cloud Connector on <IP address of SCC server>)
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Additionally, in SCC trace 'scc_core.trc' the following log entries were observed:
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2021-06-15 13:42:24,131 +0800#WARN#com.sap.scc.rt#notification-client-10-1#          #Remote account disconnect received from cloud for account <subaccount ID> triggered by SAP CP user <S-user ID or S-user mail address>
2021-06-15 13:42:24,132 +0800#INFO#com.sap.scc.config#notification-client-10-1#          #Stopping service channels on <subaccount ID> [<SCC location ID>]@<xxx>.hana.ondemand.com
2021-06-15 13:42:24,132 +0800#INFO#com.sap.scc.rt#notification-client-10-1#          #User <S-user ID or S-user mail address> stopping Tunnel account:///<subaccount ID>/<SCC location ID> for account trial in region <xxx>.hana.ondemand.com
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The user expected to receive an alert e-mail sent by SCC, but no alert e-mail was received.

SAP Cloud Connector - SCC

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