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SAP Knowledge Base Article - PreviewSymptom
- Support Engineers or other SAP employees refer to 'Incident' as 'Case'. Is there any difference?
- What is the difference between an incident and a case?
- What is a case?
- What is an incident?
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Environment
SAP for Me > Get Support application
Keywords
ITIL, Record Type, Case, Incident, Service Request, SAP for Me, SAP ONE Support Launchpad, Incident Wizard, Harmonized Support Case Creation, 'Get Support' application , KBA , XX-SER , Service Messages , How To
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