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SAP Knowledge Base Article - PreviewSymptom
- Support Engineers or other SAP employees refer to 'Incident' as 'Case'. Is there any difference?
- What is the difference between an incident and a case?
- What is a case?
- What is an incident?
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Environment
SAP for Me > 'Get Support' application (formerly known as Create Case)
Keywords
ITIL, Record Type, Case, Incident, Service Request, SAP for Me, SAP ONE Support Launchpad, Incident Wizard, Harmonized Support Case Creation, 'Get Support' application , KBA , XX-SER , Service Messages , How To
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