Symptom
Support Engineers or other SAP employees sometimes refer to my SAP ONE Support Launchpad "Incident" as "Case". Is there any difference?
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Environment
Keywords
ITIL, Record Type, Case, Incident, Service Request, SAP for Me, SAP ONE Support Launchpad, Incident Wizard, Harmonized Support Case Creation (HSCC) , KBA , XX-SER-FORME , SAP for ME , XX-SER-SAPSMP-IBX , Service Channel (Inbox) , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , XX-SER-SAPSMP-SUP , Support Applications , Product Enhancement
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