SAP Knowledge Base Article - Public

3067336 - Complete Form I-9 Section 2 Process Goes in a Loop - Onboarding

Symptom

After the Form I-9 Section 1 & 2 are completed and signed by the Candidate and Employee, respectively, the Complete Form I-9 Section 2 tile reappears in the employer's homepage to reprocess.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Onboard a candidate;
  2. Candidate completes and signs the Form I-9 Section 1;
  3. Employer completes and signs the Form I-9 Section 2;
  4. Complete Form I-9 Section 2 tile triggers again for the employer.

Cause

One of the documents provided during verification is a receipt.

Resolution

During Employer Review and Verification, the candidate must provide the original documents of the List A or List B and List C documents. If the candidate provided a receipt, and the employer has selected "Yes" on the question "Is this document a receipt?" field, the Complete Form I-9 Section 2 will be triggered again for the employer to perform a reverification once the candidate has provided the original copy of the documents.

Keywords

OBX, ONB2.0, Complete Form I-9 Section 2 tile, I-9 Reverification, receipt, I-9 Section 2 in a loop , KBA , LOD-SF-OBX-EVF , Everify , Problem

Product

SAP SuccessFactors Onboarding all versions