Symptom
Campaign description will not be transferred from SAP Marketing Cloud to SAP Cloud for Customer.
Environment
SAP Cloud for Customer integration with SAP Marketing Cloud
Reproducing the Issue
- Go to the Sales Campaigns work centre
- Go to the Campaigns view
- Open the relevant campaign 123 (123 represents the campaign ID)
NOTE: the field description is empty
- Go to the Administration work centre
- Go to the General Settings view
- Select the Web Service Message Monitor
- Find latest message for campaign 123 and view the payload:
-> Here, the description is maintained.
Cause
The (relevant) language for data replication is not maintained in your business configuration fine tuning setting.
Resolution
Please maintain the language in in your Business Configuration.
- Go to the Business Configuration work centre
- Search and open the Fine Tuning Activity: Communication Language for Data Replication
- Maintain the missing language(s) here.
Keywords
Communication Language for Data Replication, missing, no, empty, vanished, description, name, campaign , KBA , CEC-MKT-INT-CSL , SAP Marketing Integration with Cloud Sales , How To
Product
SAP Cloud for Customer core applications 2102