SAP Knowledge Base Article - Public

3067778 - Spot Awards Object - Error Upon Saving


Getting an error upon saving a Spot award Object from Configure Object Definition

An application error occurred. Please try again later, or notify support (with the error information of errorId=75c4e2d2-e70f-4ef9-89ab-ef271d96ccee, timestamp=2021-06-10T16:32:33.130+0200, and the version information from the current screen) if the issue keeps occurring.


SAP SuccessFactors Spot Awards

Reproducing the Issue

1. Navigate to Configure Object Definition.
2. Go to Spot Award > Edit > Scroll down to validate rules section.
3. Choose the rule you wish to add.
4. Hit Save.
5. Error will be thrown.


Every time the metadata is uploaded, there are chances that it is not in sync with SuccessFactors backend configuration


1. "Refresh RBP" in Provisioning (backend)
2. "Run the MDF to DB sync" job in Provisioning (backend)
3. Refresh metadata in Admin Center -> OData API Metadata Refresh And Export

Please reach out to Implementation Partner or Support to perform the required actions in the backend.

See Also

2385746 - Spot Bonus/Rewards and Recognition error message: "System Error has Occurred!"

2171588 - OData API Metadata Refresh and Export in SuccessFactors Cloud


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SAP SuccessFactors HXM Core 2105