Symptom
- When running the BizX Dauly Rules Processing Batch in the back-end, the COMPLIANCE_METADATA_SYNC job is failing with the following error:
Full exception:com.successfactors.jobscheduler.ScheduledJobExecutionException: com.successfactors.jobscheduler.ScheduledJobInterruptedException: com.successfactors.jobscheduler.JobSchedulerException
Caused by: com.successfactors.jobscheduler.ScheduledJobInterruptedException: com.successfactors.jobscheduler.JobSchedulerException
Caused by: com.successfactors.jobscheduler.JobSchedulerException
Environment
- SAP SuccessFactors Onboarding
Reproducing the Issue
- Go to Provisioning >> Manage Scheduled Jobs.
- Search for job type: BizX Daily Rules Processing Batch.
- Run the job.
- Go to Provisioning >> Monitor Jobs.
- BizX Dauly Rules Processing Batch COMPLIANCE_METADATA_SYNC job fails.
Cause
- Multiple active effective-dated records found in Country/Region object.
- Print Form Service settings is not configured.
Resolution
- For multiple active effective-dated records, please follow the steps below:
- Login to BizX.
- Go to Admin Center >> Manage Data.
- Search for the object Country/Region.
- Make sure that there is only one active effective-dated record for the following countries:
- Australia (AUS)
- Canada (CAN)
- United Kingdom (GBR)
- United States (USA)
- For Print Form Service settings:
- Go to Provisioning >> Company Settings.
- Search for Enable Print Forms Generation.
- Enable the feature and provide the PFS basic authentication credentials.
See Also
Keywords
OBX, ONB2.0, Compliance, Metadata Sync, COMPLIANCE_METADATA_SYNC, BizX Daily Rules job failing, PFS, Print Form Service, Country/Region object, Compliance Settings , KBA , LOD-SF-OBX-ADM , Admin UI , Problem
Product
SAP SuccessFactors Onboarding