SAP Knowledge Base Article - Public

3068145 - Payment Information Missing after second rehire check - Onboarding


In rehire process, After second rehire verification, the payment information disappears. Both in old employment and in onboarding data was entered before but is gone the 2nd time the onboardee enters personal data


SAP SuccessFactors Onboarding - All Version

Reproducing the Issue

  1. Terminate old employment with date in the past
  2. Add external candidate in recruiting with same name and date of birth
  3. Initiate onboarding
  4. Perform 1st rehire verification
  5. Perform data review step
  6. Complete personal data collection
  7. Perform 2nd rehire verification
  8. Perform 2nd data review step
  9. Complete personal data collection
  10. Payment information is gone


Engineering Team confirmed that this is a known issue, and they are working on the fix. No ETA until now

We are going to update this KBA when we have more updates.


Payment , rehire ,  wiped , missing , blank , KBA , LOD-SF-OBX-RHM , Rehire Mechanism , Problem


SAP SuccessFactors Onboarding all versions