Symptom
In rehire process, After second rehire verification, the payment information disappears. Both in old employment and in onboarding data was entered before but is gone the 2nd time the onboardee enters personal data
Environment
SAP SuccessFactors Onboarding - All Version
Reproducing the Issue
- Terminate old employment with date in the past
- Add external candidate in recruiting with same name and date of birth
- Initiate onboarding
- Perform 1st rehire verification
- Perform data review step
- Complete personal data collection
- Perform 2nd rehire verification
- Perform 2nd data review step
- Complete personal data collection
- Payment information is gone
Resolution
Engineering Team confirmed that this is a known issue, and they are working on the fix. No ETA until now
We are going to update this KBA when we have more updates.
Keywords
Payment , rehire , wiped , missing , blank , KBA , LOD-SF-OBX-RHM , Rehire Mechanism , Problem
Product
SAP SuccessFactors Onboarding all versions