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3068483 - Error when trying to renew SAC subaccount certificate in Cloud Connector

Symptom

On Cloud Connector, the SAC subaccount certificate expired.

When attempting to refresh it, below error message appears:

  • An error occurred when trying to connect — see logs for details (unless log level is 'Off')

In the Cloud connector ljs_trace.log/scc_core.trc this can be seen:

  • "at java.lang.Thread.run(Thread.java:807)
    Caused by: com.sap.scc.servlets.SccHandshakeException: SCC handshake failed: 403 — Forbidden"

In the Cloud connector ljs_trace.log/scc_core.trc this can be seen:

  • #INFO#com.sap.scc.security#https-jsse-nio2-8443-exec-6# #Returned Http Response with code 401

In the Cloud connector ljs_trace.log/scc_core.trc this can be seen:

  • Caused by: com.sap.scc.servlets.SccHandshakeException: SCC handshake failed: 401 — Unauthorized 

 


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Environment

  • SAP Cloud Connector (SCC)
  • SAP Analytics Cloud (SAC)
  • SAP Datasphere

Product

SAP Analytics Cloud 1.0

Keywords

Authorization, handshake, unauthorized, 401, SCC handshake failed: 403 — Forbidden, SAP BTP Core Account, credentials, SAC Subaccount, Certificate, Refresh, Cloud Connector, datasphere, scc, SAP Cloud Connector, password, renew, refresh certificate, add subaccount, subaccount certificate, , KBA , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , LOD-ANA-ADM , SAC Administration , How To

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