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3068917 - Synchronization Disabled For User Due To Duplicated Items

Symptom

In Groupware Server Side Integration, one or more of your users' synchronization is being disabled with the following error message:

"synchronization was stopped in order to not produce duplicates for the following item(s) (X (where X is the number of duplicated entries)): 'ABC (where ABC will be a document subject and details)' in 'C4C' review if any other synchronization solution is running and turn it off to resume sync, modify/delete objects causing duplications and resume sync"

error_message.png

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP Cloud For Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Groupware; Server Side; SSI; Sync Disabled; Duplicated; Visits; Appointments; Enable; Error; Log; , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To

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