Symptom
- The following error message occurs when trying to edit scheduled job of import data model in SAP Analytics Cloud (SAC):
An internal server error occurred in the SAP Analytics Cloud agent: Error: Requested RFC Function is not available. Reason: Unable to query function template, caused by com.sap.conn.jco.JCoException: (103) JCO_ERROR_LOGON_FAILURE: Name or password is incorrect (repeat logon) - In HAR file, the following error message could be found in response of request URL https://<SAC FQDN>/sap/fpa/services/rest/fpa/dataAcquisition/v1/clientRequest?connectionId=<connection ID>&tenant=<tenant ID>
{"result":"{\"status\":\"Error\",\"httpStatus\":\"500\",\"error\":{\"code\":\"INTERNAL_SERVER_ERROR_IN_C4A\",\"rawError\":\"Error: Requested RFC Function is not available. Reason: Unable to query function template, caused by com.sap.conn.jco.JCoException: (103) JCO_ERROR_LOGON_FAILURE: Name or password is incorrect (repeat logon) ...\",\"params\":[]}}"}
Environment
- SAP Analytics Cloud 2021.7.12
Reproducing the Issue
- Change password of a user in SAP BW.
- Update the new password for the import connection in SAC.
- Try to edit query in the model.
=> Observe error message appears.
=> Also the user gets locked in BW side.
Cause
This has been identified as product defect of SAC agent.
Resolution
This has been fixed on SAC agent 1.0.343.
See Also
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Search for SAP Analytics Cloud content using Google or Bing:
- https://www.google.ca/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud > Learning > Data Connections
- SAP Analytics Cloud > Learning > Guided Playlists
- SAP Analytics Cloud > Learning > Guided Playlists > Getting Support
- Need More Help? Contact Support or visit the solution finder today!
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Keywords
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