SAP Knowledge Base Article - Preview

3069306 - SUM upgrade error: setting password for shadow user failed - SAP ASE for Business Suite


  • SUM upgrade fails during the Configuration stage - phase: SHDINST_PREP
  • Per SYBCTRL.OUT, the command: sybctrl set_shadow_password  fails:

    Error: setting password for shadow user failed.

  • SAP system as well as SUM are using the atest versions of SAP Kernel, DBSL and sybctrl
  • Command-line execution of "sybctrl verify_secure_store" works fine
  • The password for SAPSR3SHD user satisfies the ASE password policy rules - isql connection with this user/password works fine



  • SAP Adaptive Server Enterprise (ASE) 16.0 for Business Suite
  • SAP NetWeaver - all versions
  • SUM 1.0 and 2.0 - latest SPs


SAP NetWeaver Application Server for ABAP 7.52


SUM, sybctrl, set_shadow_password, SAPSR3SHD, SHDINST_PREP, password, "shadow user", shadow, user, "enable functionality group", "quoted identifier" , KBA , BC-DB-SYB , Business Suite on Adaptive Server Enterprise , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.