Symptom
Tasks configured as optional in Onboarding Programs are not visible in Complete New Recruit Tasks tile for Hiring Manager.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Proxy as the Hiring Manager for a particular candidate
- Open the Complete New Recruit Tasks tile in Home Page
- For the onboardees the tasks which are set as optional are not visible in the tile
Cause
This is an expected system behavior.
Resolution
- Optional or non-required onboarding tasks are not assigned to a specific user. As a result, the Assigned To field appears empty in the Onboarding Dashboard, and these tasks are not shown in the Complete New Recruit Tasks tile for the Hiring Manager.
- Only required tasks that are assigned to the Hiring Manager are displayed in this tile.
- Hiring Managers can access optional tasks directly from the Onboarding Dashboard.
Keywords
Onboarding, Optional, Task, Tasks, Complete, New, Recruit, Hire, tile, Hiring, Manager, Onboarding, Program, non-required, Home, Page , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Problem
Product
SAP SuccessFactors Onboarding all versions
SAP Knowledge Base Article - Public