SAP Knowledge Base Article - Preview

3069626 - New Team Member Onboarding Restarted Template does not have LOGIN TOKEN and Homepage token fails to authenticate for IAS enabled tenants

Symptom

For email template for Onboarding Restart (New Team Member Onboarding Restarted Template), instead of being default the LOGINTOKEN, it is using the Homepage Token [[HOME_PAGE]].

Due to the above, if your instance have SSO enabled or IAS enabled on the instance, your onboarding users will face the below issue:

  • The on the link on Onboarding Restart notification will not allow the onboarding users to access as they are redirect to the SSO or IAS, which they do not have access to;

On the template, there is not the option to add the Login Token as shown on screenshot below:

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


Read more...

Environment

SAP SuccessFactors Onboarding 2.0

Product

SAP SuccessFactors HXM Core 2105

Keywords

KBA , LOD-SF-OBX-EML , Notifications , LOD-SF-PLT-NOT , Email Notifications , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.