SAP Knowledge Base Article - Public

3069775 - "Unable to load the data." is displayed on WorkZone for HR

Symptom

"Unable to load data" is displaying after enabling SAP SuccessFactors content into SAP WorkZone for HR.

The following error can be seen when checking the WorkZone for HR logs:

GET request to /dynamic_dest/SuccessFactors_API/odata/v2/User/$metadata completed with status 500 Retrieving of OAuthToken failed due to the following reason: Cannot determine user to propagate for OAuth2SAMLBearerAssertion destination. Either provide user_token JWT token (https://docs.cloudfoundry.org/api/uaa/version/4.7.1/index.html#user-token-grant) when retrieving the destination or configure it with SystemUser.,"...","...","ERROR"

Environment

SAP WorkZone for HR

Reproducing the Issue

  1. Enable SAP SuccessFactors content into WorkZone for HR;
  2. When accessing the content, "Unable to load data" is displayed.

Cause

The customAttribute2 on IAS is not being filled out with the SuccessFactors ID.

Resolution

There are two ways to address this issue:

  1. Manually set the SF UserID to the Custom Attribute 2 on IAS for each user;
  2. Configure and run a transformation for the users on IPS as mentioned on the Help Page.
     

See Also

3062218 - SAP Work Zone for HR - SuccessFactors UI Cards not loading - SAP for Me

Keywords

unable to load data successfactors content standards workzone wz hr widgets , KBA , EP-WZ-ONB , Onboarding for advanced edition , LOD-SF-SWZ-AUT , User Authentication setup - IAS, BTP , BC-IAM-IPS , Identity Provisioning Service (IPS) , Problem

Product

SAP SuccessFactors Work Zone 1.0