Symptom
"Unable to load data" is displaying after enabling SAP SuccessFactors content into SAP WorkZone for HR.
The following error can be seen when checking the WorkZone for HR logs:
GET request to /dynamic_dest/SuccessFactors_API/odata/v2/User/$metadata completed with status 500 Retrieving of OAuthToken failed due to the following reason: Cannot determine user to propagate for OAuth2SAMLBearerAssertion destination. Either provide user_token JWT token (https://docs.cloudfoundry.org/api/uaa/version/4.7.1/index.html#user-token-grant) when retrieving the destination or configure it with SystemUser.,"...","...","ERROR"
Environment
SAP WorkZone for HR
Reproducing the Issue
- Enable SAP SuccessFactors content into WorkZone for HR;
- When accessing the content, "Unable to load data" is displayed.
Cause
The customAttribute2 on IAS is not being filled out with the SuccessFactors ID.
Resolution
There are two ways to address this issue:
- Manually set the SF UserID to the Custom Attribute 2 on IAS for each user;
- Configure and run a transformation for the users on IPS as mentioned on the Help Page.
Keywords
unable to load data successfactors content standards workzone wz hr widgets , KBA , EP-WZ-ONB , Onboarding for advanced edition , LOD-SF-JAM-SWZ , Collaboration Features , Problem