Symptom
Location object type of field is configured from the Job Requisition Template and referenced to the Offer Detail Template but the token that represents the field does not show from Tokens when creating an Offer Letter.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Log in to BizX
- Go to Manage Offer Letter Templates
- Try to modify or create a new offer template
- Click the Token icon
and you will not see the Location object as a token
Cause
Location Object is not enabled in the Manage Recruiting Settings page.
Resolution
Even though the configuration of the Location type of field is correct from the Job Requisition Template, values were added correctly from Manage Organization, Pay and Job Structures, token will not show if the Location Object is not enabled from Manage Recruiting Settings.
Once it is enabled the [[LOCATION_OBJ]] will be available from tokens when configuring Recruiting Email Templates
See Also
2867061 - Standard Token not Resolving on Offer Letter - Recruiting Management
Keywords
Location Object, [[LOCATION_OBJ]], Location token, token, missing, token not resolved, RCM, Recruiting , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem
Product
Attachments
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SAP Knowledge Base Article - Public