SAP Knowledge Base Article - Public

3069846 - Timestamp error in Recruit-to-Hire - Onboarding Recruiting Integration

Symptom

You are trying to map and save fields in Recruit-to-Hire data mapping and an error message such as below one shows up:

An application error occurred. Please try again later, or notify support (with the error information of errorID=, timestamp=2021-06-22T21:53:54.421+0200, and the version information from the current screen) if the issue keeps occurring.
 
In the splunk logs : fingerprint=97321014b6502ea0a5e3a3ad5ea8632b33e41769

Environment

  • SAP SuccessFactors Onboarding
  • SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to Admin Center > Recruit-to-Hire Data mapping;
  2. Try to map and save data;
  3. The timestamp error message shows up.

Cause

This issue can have different root causes, a possible cause is that Onboarding switch is disabled in Provisioning > Company Settings.

Resolution

In order to use the tool Recruit-to-Hire, Onboarding settings should be enabled in Provisioning.

Keywords

recruit, to, hire, data, mapping, timestamp, error, message, onboarding, 2.0, obx, 8301860977474b7dc40428d5c4889f15298a3f61, Exception encountered while authorizing user for activity: User [xxxx], Activity [Activity{type=SERVICE, name='com.successfactors.onboarding2.service.mapping.ONB2UpdateTemplate', context=null}]. , KBA , LOD-SF-OBX , Onboarding 2.0 , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors Onboarding all versions ; SAP SuccessFactors Recruiting all versions