Symptom
You are trying to map and save fields in Recruit-to-Hire data mapping and an error message such as below one shows up:
An application error occurred. Please try again later, or notify support (with the error information of errorID=, timestamp=2021-06-22T21:53:54.421+0200, and the version information from the current screen) if the issue keeps occurring.
In the splunk logs : fingerprint=97321014b6502ea0a5e3a3ad5ea8632b33e41769
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Environment
- SAP SuccessFactors Onboarding
- SAP SuccessFactors Recruiting Management
Product
SAP SuccessFactors Onboarding all versions ; SAP SuccessFactors Recruiting all versions
Keywords
recruit, to, hire, data, mapping, timestamp, error, message, onboarding, 2.0, obx, 8301860977474b7dc40428d5c4889f15298a3f61, Exception encountered while authorizing user for activity: User [xxxx], Activity [Activity{type=SERVICE, name='com.successfactors.onboarding2.service.mapping.ONB2UpdateTemplate', context=null}]. , KBA , LOD-SF-OBX , Onboarding 2.0 , LOD-SF-RCM , Recruiting Management , Problem
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