SAP Knowledge Base Article - Public

3069846 - Timestamp error in Recruit-to-Hire - Onboarding


You are trying to map and save fields in Recruit-to-Hire data mapping and an error message such as below one shows up:

An application error occurred. Please try again later, or notify support (with the error information of errorID=, timestamp=2021-06-22T21:53:54.421+0200, and the version information from the current screen) if the issue keeps occurring.


SAP Successfactors Onboarding

Reproducing the Issue

  1. Go to Admin Center > Recruit-to-Hire Data mapping;
  2. Try to map and save data;
  3. The timestamp error message shows up.


This issue can have different root causes, a possible cause is that Onboarding switch is disabled in Provisioning > Company Settings.


In order to use the tool Recruit-to-Hire, Onboarding settings should be enabled in Provisioning.

SAP Product Support team - Please refer to our internal notes to find out more information on how to identify the logs this problem.


recruit, to, hire, data, mapping, timestamp, error, message, onboarding, 2.0, obx , KBA , LOD-SF-OBX , Onboarding 2.0 , Problem


SAP SuccessFactors Onboarding all versions