SAP Knowledge Base Article - Public

3069846 - Timestamp error in Recruit-to-Hire - Onboarding

Symptom

You are trying to map and save fields in Recruit-to-Hire data mapping and an error message such as below one shows up:

An application error occurred. Please try again later, or notify support (with the error information of errorID=, timestamp=2021-06-22T21:53:54.421+0200, and the version information from the current screen) if the issue keeps occurring.

Environment

SAP Successfactors Onboarding

Reproducing the Issue

  1. Go to Admin Center > Recruit-to-Hire Data mapping;
  2. Try to map and save data;
  3. The timestamp error message shows up.

Cause

This issue can have different root causes, a possible cause is that Onboarding switch is disabled in Provisioning > Company Settings.

Resolution

In order to use the tool Recruit-to-Hire, Onboarding settings should be enabled in Provisioning.

SAP Product Support team - Please refer to our internal notes to find out more information on how to identify the logs this problem.

Keywords

recruit, to, hire, data, mapping, timestamp, error, message, onboarding, 2.0, obx , KBA , LOD-SF-OBX , Onboarding 2.0 , Problem

Product

SAP SuccessFactors Onboarding all versions