SAP Knowledge Base Article - Preview

3070173 - How to create a perfect Service Now case for Material Management area and its subcomponents

Symptom

You are facing issues or bugs in your SAP systems regarding SAP environment MM. You decide to create a case for that issue/bug and to send it to SAP Product Support for further analysis. You want to know which information and details you need to provide in the case to have a perfect one and to avoid unnecessary "ping-pongs". 


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Environment

  • SAP R/3
  • SAP S/4
  • SAP Material Management
  • SAP ERP

Product

SAP ERP all versions ; SAP S/4HANA all versions

Keywords

SAP, purchasing, incident, perfect, inventory, invoice, message, performance, dump, upload, download, note, KBA, BADI, component, help, sub component, connection, HTTP, R/3, WTS, priority, error, processing, speed up, steps to reproduce, example, user data, logon, system, debug, application, assign, attach, trace, custom, ST30, ST12, ST05, database, specification, Meldung, Priorität, perfekt, vollständig, nachstellen, nachstellbar, Beispiel, Bestandsführung, Hinweis, debuggen, Zugang, Verbindung, Zugangsdaten, Fehler, Kundenmeldung, ticket, VBMOD, VKA  , KBA , MM-IM-GF , Basic Functions , MM-PUR-PO , Purchase Orders , MM-SRV , Services Management , IS-R , Industry-Specific Component Retail , MM-IV-GF , Basic Functions , CA-RT , Cross Applications for CARAB , How To

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