Symptom
Offer Decline Comments can be added using this token [[OFFER_DECLINE_COMMENT]] but there is no available token for approved comments on Offer Approval.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
1. Go to Recruiting Email Triggers
2. On the Offer Approval Declined trigger, you will see that the [[OFFER_DECLINE_COMMENT]] is available as a token to be added.
3. There is no available token for comment when Offer Approval is approved. There is no such thing as [[OFFER_APPROVE_COMMENT]].
Resolution
Token for comment when Offer Approval is approved is not yet available for this current version of the product. Comment field for approval is not configurable on Offer Detail Template and only available for token once the Offer Approval is declined.
Kindly submit an idea for it to be reviewed by our Product Management team so it can be added on future release.
2090228 - How to Submit Ideas for SAP SuccessFactors Products
See Also
2090228 - How to Submit Ideas for SAP SuccessFactors Products
Keywords
KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem