Symptom
A derived job requisition/application custom object field is being used in Offer Approval but it is showing as number in SuccessFactors App. The issue is not encountered when using web browser.
The offer approver is unable to see the field label in mobile app.
Environment
SAP SuccessFactors Recruiting Management
Cause
Field is not set as reportable in Provisioning
Resolution
Aside from adding the field in the mobile-fields section of the template, they should also be marked as reportable in provisioning so the system can pull the label in the system.
Adding the field as reportable will not affect existing job offer in the system. You will need to create a new offer approval to validate if the field label will start to show in Mobile App.
Keywords
SuccessFactors App, store, apple, iphone, android, ios, chrome, playstore, joboffer, jobrequisition, jobapplication, candidate, hiring manager, recruiter , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , LOD-SF-RCM-MOB , Mobile Interface, Mobile Apply , Problem