The On Premise Search in Utilities 360 object hierarchy is working as Case Sensitive.
SAP Cloud for Customer
By Standard the On Premise Search in Utilities 360 object hierarchy is case sensitive.
You can remove the Case sensitivity for specific fields (e.g City1 and Street) using the note 3037406.
Please note that this specific note fix is not applicable for all fields. Fields like House Number and house supplements will all remain as case sensitive fields. This is a current system limitation.
ISU Integration; C4C Integration; ISU_C4C_FINDPREM , KBA , LOD-CRM-IND-UTL , Utilities , How To
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions